Sun Support Plans

Now, more than ever, IT managers and staff are asked to do "more with less." With ever-shrinking budgets and an increasing need for the technology to drive your company infrastructure, challenges abound. At Acclinet, we know that keeping your Sun server and workstations running at peak performance with minimal downtime is not a luxury- it's a requirement in today's business world.

We are pleased to offer both On-Site as well as Remote Support Plans covering a full range of Sun products including Sun servers, Sun workstations and Sun storage solutions. Unlike manufacturer direct plans, your support costs actually drop year-by-year. Also, unlike manufacturer direct plans, we will continue to support your Sun hardware for as long as you request coverage. By dramatically extending the useful life of your Sun hardware, we dramatically LOWER your total cost of ownership. It's this type of common sense hardware and support plan coverage that turns a one-time Acclinet client into a lifetime member of the Acclinet family.

Our support plans and programs can be custom tailored to the exact support requirement of your organization. You invest ONLY in the level of support you need. We also offer a number of incentives unique to Acclinet- incentives like on-site spares kits and back-end credit for unused support time. Try asking a manufacturer for cash-back!

Our Standard Coverage Plans Guarantee Maximum Uptime!

24/7 On-Site Support Coverage- Offered to those clients who need constant uptime!

• 24/7 Phone Support with unlimited email support included.
• On-site Spares Kit as we can provide an on-site spares kit for all your critical components for immediate replacement!
• Optional OS Support Plans available.

M-F Standard Business Day Coverage- Support during your business week. We're here when you need us!

• M-F business day phone support with unlimited email support include.
• On-site Spares Kit - You have the parts at hand, when you need them!
• Optional OS Support Plans available.

M-F Business Day Coverage with Next Day Parts Delivery.

• 24/7 Phone and Email Support.
• Next Day AM delivery for all covered components.
• Optional OS Support Plans available.

Custom Coverage Options

We recognize that there is as wide a diversity of support needs as there are varied architectures. At Acclinet, we'll take the time to assess your current support plan and work with you to develop a custom support initiative unique to your organization. For those clients with a heterogeneous mix of hardware, we can offer a single support plan that covers multiple system times. Contact us today for more details.